Vision Report

Optimize Processes With Automation And Robotics

Balance Bold Innovation With A People-Centered Approach

August 2nd, 2021
With contributors:
Glenn O'Donnell , Renee Taylor-Huot , Diane Lynch , Audrey Lynch


IT leaders are facing the future with a mix of inspiration and anxiety. The pressure is on: The COVID-19 pandemic has pushed organizations to invest heavily and rapidly in automation. Forrester’s automation research and guidance will help tech leaders further automate their enterprises and provide business developers with the tools for innovation.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.