Predictions Report

Predictions 2016: The New Benchmark For Brand Management

How Smart CMOs Will Embrace The Rise Of Customer Experience

Sarah Sikowitz
 and  three contributors
Nov 02, 2015

Summary

Few companies recognize that managing your brand is all about managing your customers' experiences, but in 2016, smart CMOs will change that — reshaping their teams, delivering connected brand experiences, and leading the race to true personalization. This brief explains how CMOs will do this — and why the best will then be tapped to become CEOs.

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