Report

Predictions 2020: Customer Experience

Economics Will Drive Major CX Decisions But Not Always For The Best
October 31st, 2019
With
and Shayna Neuburg

Summary

Improving customer experience (CX) is a superior way for companies to grow revenue and increase profits. In 2020, CX professionals who can prove the ROI of what they do face a strong job outlook, especially at the senior level. Unfortunately, many of thei

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