Predictions Report

Predictions 2021: CIO

October 15th, 2020
With contributors:
Keith Johnston , Emily Stutzman


The COVID-19 pandemic accelerated every company’s digital transformation strategy — exposing most, paralyzing some, and leaving others forever lost in the wake of a challenging 2020 recovery. Business-savvy tech leaders will adapt their firm’s technology strategy to the rapidly and newly formed business and operating models required to succeed in this unsettled time. Geopolitical posturing and brinksmanship from the world’s biggest economies will force the CIO, traditionally taught to think global, to act local. In this report, we explore Forrester’s predictions for CIOs in 2021.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.