Predictions Report

Predictions 2023: B2C Marketing

Market Volatility Forces CMOs To Play It Safe

October 25th, 2022

Summary

Doubling down on growth in 2023 will lead CMOs to overcorrect by trying to rack up quick hits at the expense of building brand equity. Marketing spend on test-and-learn innovation that improves the brand experience will be diverted to performance media channels and higher marketing technology (martech) costs, all while an even more retaliatory political climate will scare off companies from flexing their brand values. This report lays out five B2C marketing predictions for 2023 — a year CMOs will play it safe.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($795).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.