Predictions Report

Predictions 2024: Tech Leadership

Win With AI By Giving Your Operations An Epic Boost

September 8th, 2023
Matthew Guarini, VP, Sr Research Director
Matthew Guarini VP, Sr Research Director
Ted Schadler, VP, Principal Analyst
Ted Schadler VP, Principal Analyst
Christopher Gilchrist, Principal Analyst
Christopher Gilchrist Principal Analyst
Fiona Mark, Principal Analyst
Fiona Mark Principal Analyst
Jay Pattisall, VP, Principal Analyst
Jay Pattisall VP, Principal Analyst
Pascal Matzke, Vice President, Research Director
Pascal Matzke Vice President, Research Director
Frederic Giron, VP, Senior Research Director
Frederic Giron VP, Senior Research Director
With contributors:
Keith Johnston , Michael Kearney , Rachel Birrell

Summary

AI has been with us for much of the past decade. The emergence of generative AI means the investments of the past will pale in comparison with those of the future, as business leaders expect AI’s “iPhone moment” to yield real and tangible value. Delivering on their expectations is a considerable task, one fraught with challenges and implementations likely to fail. Technology executives will tread lightly around its innovation potential while ensuring that the core elements of their operations — operating model, talent, and architecture — take a front seat and form the foundation for success in 2024.

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