Vision Report

Promises, Not Obligations, Are The Basis Of Future Operating Models

Empower Team Collaboration Through A Framework Of Mutual Commitments

March 10th, 2020
With contributors:
Glenn O'Donnell , Gordon Barnett , Diego Lo Giudice , Jeffrey Hammond , Tyler Brown , Diane Lynch


As infrastructure and operations (I&O) organizations move to digital product teams, it’s becoming increasingly ineffective to base governance on traditional controls (processes, manual inspection, and stage-gated approvals). A new approach — based on a digital-era theory — is to ensure that teams document their promises, which then serve as a basis for governance, audit, and related assurance activities. This report introduces promise theory and provides guidance on how to implement it in an agile environment.

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