Trends Report

Redefine Your Service Partner Relationships To Jump-Start Retail Digital Transformation

Evolve Your Relationship With Services Partners From Order Taking To Strategy

May 23rd, 2019
With contributors:
Stephen Powers , Charlie Ruhl , Peggy Dostie


Retailers lag behind other industries in digital business maturity — and a conservative approach to modern tech architecture and tools is only one hurdle. Forrester data shows that retailers primarily turn to services firms for extra hands on deck. But using partners only to augment staff or for an implementation as a part of a multiyear road map isn't going to boost their maturity. This report challenges digital retail executives to redefine the role of their partners to enable transformation across the four pillars of digital business.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.