Summary
Forrester’s 2025 data showed that two-thirds of employees in the financial services, manufacturing, and business services sectors expected their organization to spend more on enterprise content management technology in the coming year. These verticals have document and records management obligations imposed by laws and regulations that specify how information is protected, retained, and disposed of. Sensitive data such as PII, financial data, IP, and customer information requires the security and governance controls offered by content platforms. This is a snapshot of Forrester’s data on digital workplace technology adoption and spending.
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