Summary
Service-level agreements (SLAs) are the agreements between revenue functions that ensure opportunities are properly managed during handoffs across functions. Without governance, SLAs are intentional only, not enforced, and useless. SLA governance protects processes that are designed to ensure accountability, transparency, and participation in clearly defined opportunity handoffs between revenue engine teams. In this report, we outline four critical components for governing SLAs and collaborating to avoid missed opportunities.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.