Summary
Enterprise content management is not a single technology but a broad spectrum of collaboration, process automation, and governance capabilities. The market has shifted to cloud-native, modern platforms fueled by intelligent content services. This report outlines the capabilities that define the market and helps enterprise architects keep their roadmaps current. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy, most recently to reflect current trends in the market.
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