Summary
As firms become more customer-obsessed, the tech exec mandate is becoming richer and more complex — customer-led, insights-driven, fast, and connected. Succeeding in this ever-changing environment requires tech execs to deliver a high-performing IT operating model that evolves with business needs. Tech execs who adhere to a stagnant model will struggle. Instead, they should design reporting lines that can adapt to match changing business needs. This report shows tech execs how to overcome one of the biggest issues facing the structure of an operating model: misaligned and unresponsive reporting lines.
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