Trends Report

Talented CX Execs Will Unite Organizations Around The Customer

February 6th, 2020
Angelina Gennis, Senior Analyst
Angelina Gennis Senior Analyst

Summary

Keep chipping away at customer experience (CX) transformation, even if it takes time to get results. Big CX programs have to start small and collect wins. Wider understanding of CX benefits have increased the scope of influence for those leading change.

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