Summary
Automation technologies — physical robots, software and artificial intelligence (AI), and customer self-service solutions — are reshaping the workplace and the way your business engages with its customers. Infrastructure and operations (I&O) leaders and their business and human resources (HR) partners face the entirely new challenge of implementing and managing a mixed human/machine workforce. To navigate this world, you must understand the use cases and relative maturity of each of the key technologies that will power this new era and then build a strategic plan to support long-term investments.
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