Summary
An AI-centric service desk transforms IT and customer support by automating tasks, providing intelligent recommendations, and enhancing user experiences. Building or improving one involves assessing current processes, selecting the right AI tools, and carefully managing implementation for maximum impact. This project plan provides a high-level overview of the tasks required to build or improve an AI-centric service desk.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.