The Canada Retailers Customer Experience Index, 2021

How Canadian Retail Brands Earn Loyalty With The Quality Of Their Customer Experience
November 29th, 2021
With Contributors:
Daniel Portillo
and Shayna Neuburg


Customer experience professionals can use this report to inform their ongoing improvement efforts.

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.