Data Overview Report

The Canada Retailers Customer Experience Index Rankings, 2024

How Canadian Retailers Earn Loyalty With The Quality Of Their Customer Experience

June 24th, 2024
Fiona Swerdlow, VP, Research Director
Fiona Swerdlow VP, Research Director
With contributors:
Rick Parrish , Rebecca Rose , Christina McAllister , Delilah Gonzalez , Shayna Neuburg

We reveal the scores of 37 Canadian retail brands that we analyzed as part of Forrester’s Customer Experience Benchmark Survey, 2024. We also identify the types of experiences that customers prefer and the drivers and emotions that affect loyalty the most.

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