Role Connections Report

The Changing World Of Teleservices Teams

October 16th, 2019

Summary

Teleservices teams must respond to a changing B2B world so that they don’t miss out on the bright future ahead. Although each of the roles within teleservices teams is independent and has specific duties, these roles also rely on one another to perform these duties and qualify demand for the entire revenue engine. In this report, we discuss the changing world of teleservices, clarify the various teleservices roles, and provide updated nomenclature for teleservices job titles.

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