Trends Report

The Emerging Third-Party Software Support Marketplace: Questions And Answers

Find Out Which Vendors Promise To Save 50% Or More And How They Plan To Do It

October 22nd, 2012
With contributors:
Christopher Andrews , Ben Jennings


Your CIO is looking at the software budgets for next year, and the squeeze on cash is tighter than ever. He wants you to find ways to release funds currently earmarked for such prosaic things as maintenance and support so that he can pay for the new projects and innovations that he must deliver to the business. You've already evaluated and, where appropriate, engaged with third-party hardware maintainers. Now you have some options to do the same with software support. Companies like Rimini Street, Spinnaker Support, and Alui can cut your software support costs with the likes of Oracle and SAP by 50% or more. This report provides a market overview of third-party software support and highlights which companies can help you, what software they can support, and where they operate. It also answers the top 10 FAQs Forrester gets asked by clients who are looking at this cost-saving opportunity. So read this report then delight your CIO with a new way to fund his innovation plans for next year.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.