Best Practice Report

The Forrester Digital Experience Review™: Global Mobile Banking Apps, Q4 2022

November 4th, 2022
Pushpa Marwal, Analyst
Pushpa Marwal Analyst
Kerstin Wehmeyer, Researcher
Kerstin Wehmeyer Researcher
With contributors:
Oliwia Berdak , Peter Wannemacher , Zhi-Ying Barry , Senem Guler Biyikli, PhD , Riccardo Pasto , David Truog , Amit Bhatia , Karine Cardona-Smits , Carine Lam , Ian McPherson

Summary

In 2022, the Forrester Digital Experience Review™ in mobile banking evaluated the smartphone apps of 36 banks across the globe to identify the leaders in functionality and user experience. This report combines the results of the individual region reports and identifies the global leaders in mobile banking experiences. Digital and customer experience (CX) professionals can look at the findings and best practices to improve their own mobile banking efforts.

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