Best Practice Report

The Forrester Digital Experience Review™: US Government Mobile Websites, Q3 2022

Federal Mobile Websites Have Room For Improvement

September 19th, 2022
With contributors:
Ian Jacobs , Tiffany Do , Ian McPherson

Summary

This Forrester Digital Experience Review™ (DXR) evaluates the digital experience of US government mobile sites across more than 40 criteria. The pressure is on for government agencies to continuously improve online experiences, as an increasing number of government services are delivered wholly or partially via government websites. This report helps government digital leaders identify best practices and understand which US government mobile web experiences need to be improved in order to support consistent customer experiences and agency mission success.

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