Best Practice Report

The Forrester Digital Experience Review™: US Mobile Banking Apps, Q3 2020

USAA And Bank Of America Lead With Valuable Features, While Digital Bank Brands Offer Strong User Experiences

August 6th, 2020
With contributors:

Summary

For millions of Americans, mobile apps have become the hub of their banking relationship and the starting point for many financial decisions and activities. To gauge how effective and easy different mobile banking experiences are, we evaluated nine banks' smartphone apps. This report lays out where these companies excel, where they fall short, and how bank executives and their teams can learn and improve their own mobile banking efforts.

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