Best Practice Report

The Forrester Digital Experience Review™: Government Of Canada Mobile Websites, Q3 2022

Canadian Government Mobile Websites Have Room For Improvement

September 19th, 2022
With contributors:
Ian Jacobs , Wesley Patterson , Tiffany Do , Shayna Neuburg

Summary

The Forrester Digital Experience Review™ (DXR) evaluates the digital experience of the government of Canada’s mobile sites across more than 40 criteria. The pressure is on for government agencies to continuously improve online experiences, as an increasing number of government services are delivered wholly or partially via government websites. This report helps government digital leaders identify best practices and understand which Canadian government mobile web experiences they need to improve to support consistent customer experiences and agency mission success.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.