Summary
The Forrester Digital Experience Review™ (DXR) evaluates the digital experience of the government of Canada’s mobile sites across more than 40 criteria. The pressure is on for government agencies to continuously improve online experiences, as an increasing number of government services are delivered wholly or partially via government websites. This report helps government digital leaders identify best practices and understand which Canadian government mobile web experiences they need to improve to support consistent customer experiences and agency mission success.
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