Summary
Although new technologies emerge every day, employees can’t do their best work because they can’t find the services they need, and when they do, bureaucracy causes unacceptable delays. IT leaders must look beyond established norms and provide workers with an AI-centric pain-free, productive, personalized, pervasive, predictive, and product-centric service. This report shows why these ingredients must become staples of your AI-first service desk strategy.
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