Trends Tool

The Forrester Retail Quarterly Earnings Review, Q3 2019

Highlights From 21 Retail Q3 2019 Earnings Call Transcripts

January 17th, 2020
With contributors:
Nicole Murgia , Brandon Shaik

Summary

As today's empowered consumers demand more of the retail experience than ever before, leading retailers and brands are investing to rethink and reinvent their customers' cross-touchpoint experiences. The Forrester Retail Quarterly Earnings Review highlights key quotes and trends from the earnings calls of 21 publicly traded retail companies. See the accompanying PDF to learn about Amazon’s one-day delivery program and JCPenny’s “brand-defining store,” among other highlights.

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This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.