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The Forrester Retail Quarterly Earnings Review, Q3 2019

Highlights From 21 Retail Q3 2019 Earnings Call Transcripts

January 17th, 2020
Fiona Swerdlow, VP, Research Director
Fiona Swerdlow VP, Research Director
Madeline Cyr, Researcher
Madeline Cyr Researcher
With contributors:
Nicole Murgia , Brandon Shaik

Summary

As today's empowered consumers demand more of the retail experience than ever before, leading retailers and brands are investing to rethink and reinvent their customers' cross-touchpoint experiences. The Forrester Retail Quarterly Earnings Review highlights key quotes and trends from the earnings calls of 21 publicly traded retail companies. See the accompanying PDF to learn about Amazon’s one-day delivery program and JCPenny’s “brand-defining store,” among other highlights.

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