Tech Tide Report

The Forrester Tech Tide™: Modern Technology Operations, Q3 2020

September 9th, 2020
With contributors:
Lauren Nelson , Tyler Brown , Diane Lynch

Summary

Modern technology operations are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in this area, companies are evaluating and adopting a range of contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of 19 technology categories that support modern technology operations. Infrastructure and operations (I&O) leaders should read this report to shape their firm's investment approach to these technologies.

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