Wave Report

The Forrester Wave™: Customer Analytics Solutions, Q4 2012

How Six Vendors Stack Up In A Mature Yet Changing Market

 and  two contributors
Oct 26, 2012

Summary

In Forrester's 70-criteria evaluation of customer analytics vendors, we identified the six most significant software providers — Angoss Software, FICO, IBM, KXEN, Pitney Bowes, and SAS — in the category and researched, analyzed, and scored them. This evaluation details our findings about how well each vendor fulfills our criteria and where the vendors stand in relation to each other and will help customer intelligence (CI) professionals select the right partner for their customer analytics needs.

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