Wave Report

The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2022

The 14 Providers That Matter Most And How They Stack Up

December 12th, 2022
Judy Weader, Principal Analyst
Judy Weader Principal Analyst
With contributors:
Rick Parrish , Keith Johnston , Angela Lozada , Shayna Neuburg

Summary

In our 28-criterion evaluation of customer experience (CX) strategy consulting providers, we identified the 14 most significant ones — Accenture, AKQA, Bain & Company, Boston Consulting Group, Capgemini, Concentrix, Deloitte, EPAM, EY, IBM, KPMG, McKinsey & Company, PwC, and VMLY&R — and researched, analyzed, and scored them. This report shows how each provider measures up and helps CX professionals select the right one for their needs.

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