Wave Report

The Forrester Wave™: CX Strategy Consulting Services In Asia Pacific, Q4 2021

The 10 Providers That Matter Most And How They Stack Up

December 14th, 2021
Tom Mouhsian, Principal Analyst
Tom Mouhsian Principal Analyst
With contributors:
Frederic Giron , Min Say , Bill Nagel

Summary

In our 25-criterion evaluation of customer experience (CX) strategy consulting service providers in Asia Pacific (APAC), we identified the 10 most significant ones — Accenture, AKQA, Boston Consulting Group (BCG), Capgemini, EPAM Continuum, KPMG, Merkle, PwC, R/GA, and VMLY&R — and researched, analyzed, and scored them. This report shows how each provider measures up and helps CX professionals select the right one for their needs.

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