Vision Report

The Future Of Physical Automation

 and  seven contributors
May 31, 2023

Summary

This report compares 10 physical automation categories. Each can be disruptive to employee experience (EX) and customer experience (CX); organizations shouldn’t force physical automation on either group prematurely. Simply put, humans will play the leading role in when and how a category becomes acceptable. We used a six-stage human adoption model to show how a physical automation category can evolve from unthinkable and creepy to acceptable and popular, then placed categories across a near-term, medium-term, and long-term timeline. Enterprises can use the timeline to review their physical automation investments.

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