Trends Report

The Future Of Work In Insurance

Loss Estimation And Claims Handling Give Way To Deeper Customer Relationships And Digital Skills

November 1st, 2019
AP
August du Pont
With contributors:
Oliwia Berdak , Piers Conway , Sam Bartlett

Summary

Digital technology can perform routine tasks, such as data entry, more effectively than humans and has freed up human workers to complete other, more complex tasks. Insurers that find the right balance of human and machine labor will thrive. To help you better understand this progression and how to manage your talent pool, this report quantifies the net change for job categories in insurance. CEOs, CIOs, HR leaders, and enterprise architects can use this taxonomy to plan for a very different workforce.

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