Decision Tool

The High-Performance IT Operating Model Leadership Layer Assessment

Determine The Quality Of Your Operating Model Leadership

August 7th, 2024
Gordon Barnett, Principal Analyst
Gordon Barnett Principal Analyst
Fiona Mark, Principal Analyst
Fiona Mark Principal Analyst
With contributors:
Sam Higgins , Matthew Guarini , David Morrison

Summary

Your IT operating model is crucial for driving high performance, and it all starts with the customers that interact with your IT organization. You must understand and optimize how you provide valuable experiences to these customers, as this will impact their perception of IT. This tool evaluates the effectiveness of an organization’s IT operating model leadership. It assesses IT work against four dimensions — strategy and vision, culture and values, performance, and employee motivation — to help tech executives uncover opportunities that will help them build an IT improvement roadmap that delivers maximum customer value and ensures sustained high performance.

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