Trends Report

The Italy Auto And Home Insurers Customer Experience Index Rankings, 2022

How Italian Auto And Home Insurers Build Loyalty With The Quality Of Their Experience

December 8th, 2022
Oliwia Berdak, VP, Research Director
Oliwia Berdak VP, Research Director
Melissa Chaudet, null
Melissa Chaudet
With contributors:
Martin Gill , Jana Gül , Michelle Yaiser , Niraj Patel , Luca Lo Scavo , Zaklina Ber , Shayna Neuburg

Summary

How well do leading Italian auto and home insurance brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of six auto and home insurance brands in Italy that we analyzed as part of the European Customer Experience Index (CX Index™). We also unveil trends in CX quality and the role that emotion plays in CX. CX professionals at leading auto and home insurance brands in Italy can use this report to inform their ongoing improvement efforts.

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