Best Practice Report

The Role Of IT Operations Teams And Software In Your Tech Stack

August 2nd, 2021
With contributors:
Lauren Nelson , Stephen Powers , Alessia Stewart , Duncan Dietz , Peggy Dostie


The modern technology stack is a complex composite of in-house and externally sourced services and software. Technology executives have the responsibility of rationalizing these technology portfolios while investing in innovation to power their organization in the future. Essential to this quest are common platform services and clear organizational understanding of tech inventories and relationships. One of the key platform services is, paradoxically, the capability to inventory, assess, and manage the portfolio. IT operations platforms have long served this purpose, and new capabilities continue to increase the accuracy of these findings. This report helps technology executives understand the major operational platforms that they will require to build and manage optimal tech stacks.

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