Template

The Stakeholder Objective Prioritization Template

Select A CX Objective That Supports Your Stakeholders

September 9th, 2024
Su Doyle, Senior Analyst
Su Doyle Senior Analyst
Angelina Gennis, Senior Analyst
Angelina Gennis Senior Analyst
With contributors:
Rick Parrish , AJ Joplin , Anna Synakh , Emanuella Santos , Shayna Neuburg

Summary

Customer experience (CX) functions must align with business objectives to secure and sustain investment, but choosing an objective can be challenging. CX leaders can inform their decision with common objectives that are most important to their stakeholders. This report includes a downloadable template to inventory and prioritize these objectives.

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