Data Overview Report

The State Of Cloud In Utilities And Telecommunications, 2023

March 24th, 2023
With contributors:
Lauren Nelson , Devin Dickerson , Charlie Dai , Aidan Riga , Arthur Ross , Bill Nagel

Unlike other industries, utilities and telcos have limited competition, relatively static customer numbers, heavy external regulation, and capital-focused budget mechanisms. Much of utility firms’ innovation is to actively try to make customers use less of their product, given the expense of building new power generation facilities. Telcos must maintain 99.999% uptime and cover 95% or more of the population to ensure service availability and quality — an expectation that few other industries must fulfill. Despite these complexities, utility and telecom players fit the mold when it comes to cloud. This report examines the latest cloud trends and adoption patterns in the utilities and telecom industries.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.