Trends Report

The State Of Digital Banking, 2016

December 30th, 2016
With contributors:
Peter Wannemacher , Jacob Morgan , Zhi-Ying Barry , Benjamin Ensor , Mike Chirokas , Cody White

Summary

The financial services industry has entered a period of unprecedented innovation. While many banks have a digital strategy, few have actually embarked on a true digital business transformation. This report explores how digital technologies are changing the industry's customers, competitors, and operations globally. It charts the different approaches to digitization that digital business teams have taken to deliver superior digital customer experience and digital operational excellence.

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