Data Overview Report

The State Of Digital Banking, 2018

Digitally Empowered Customers Are Reshaping The Landscape

February 7th, 2018
With contributors:
Peter Wannemacher , Jacob Morgan , Zhi-Ying Barry , Alyson Clarke , Benjamin Ensor , Arnav Gupta , Edoardo Zavarella , Sam Bartlett

Summary

The banking industry has entered a period of unprecedented innovation. While many banks have a digital strategy, few have embarked on a true digital business transformation. This report explores how digital technologies are changing the industry's customers, competitors, and operations globally. It charts the different approaches to digitization that digital business teams have taken to deliver superior digital customer experience and digital operational excellence.

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