Trends Report

The State Of Digital Banking, 2022

February 9th, 2022
With contributors:
Oliwia Berdak , Zhi-Ying Barry , Luis Deya , Carine Lam , Sam Bartlett

Summary

The COVID-19 pandemic has redefined how customers engage with banks and accelerated digital transformation in banking. Disruptors are gaining ground, innovating around both customers’ and businesses’ needs. While a handful of leading banks are pushing ahead with their digital transformation, others are still struggling to create and execute a coherent transformation strategy. This report explores how digital technologies are changing the industry’s customers, competitors, and business and tech priorities globally.

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