Trends Report

The State Of The US Shopper — COVID-19

The State Of US Consumer Retail Attitudes In 2020

July 16th, 2020

Summary

As US states begin to ease COVID-19 restrictions, consumers are still tentative about the prospect of visiting reopened retail locations. This report provides an overview of the state of US consumer retail attitudes based on a survey fielded in May 2020. Retailer executives should use this report to consider how to implement strategy, services, and technology to meet customers' changing expectations.

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