Trends Report

The Top Emerging Technologies To Watch: 2017 To 2021

Fifteen Technologies Will Help Your Business Become Customer-Obsessed

September 12th, 2016
AS
Adam Silverman
With contributors:
Srividya Sridharan , Sharyn Leaver , Ted Schadler , Frank Gillett , Christian Austin

Summary

A new crop of emerging technology stands poised to unleash another cycle of raised consumer expectations, changing behaviors, and disruption. The stakes for CIOs are high — a wrong investment could put your firm out of business; make the right move and you'll vault over your competitors. This report presents Forrester's top emerging technologies in three groups of five — systems of engagement technologies, systems of insight technologies, and supporting technologies. Read this report to understand each and focus your attention and money wisely.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.