Trends Report

Three Adaptive Workforce Strategies For COVID-19: Balance Layoffs, Furloughs, Automation, And Employee Experience

April 22nd, 2020

Summary

Layoffs can be counterproductive to business goals and harm the employee experience of remaining workers. Leaders should seek to first avoid them, but if there is no other choice, employ employee empathy with the long term in view. Furloughs can offer a better path to both businesses and employees than layoffs. Automation will play a role in keeping organizations operating successfully, but companies must take on projects that are achievable given their current robotics quotient (RQ) level.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.