Trends Report

Insights-Driven Employee Experiences Are Shaping Our New Hybrid Workforces

September 21st, 2021
With contributors:
Keith Johnston , Tyler Castro , Ian McPherson


Forrester is covering the key technology trends that leaders should be attuned in 2021, including the employee experience (EX) insights that are shaping hybrid workforces. EX was already gaining momentum into 2020; however, the COVID-19 pandemic created a new normal for work overnight, followed by a bubble of employee resignations. In the future, firms will leverage new sources of EX data and insight-driven practices to navigate the challenges of hybrid work. For example, firms will use emerging technologies such as workforce analytics to tap into employee sentiment and behavior on collaboration and cloud platforms to gain deeper insights with fewer surveys. Technology leaders should read this report to understand how to start building systems of insight that guide EX improvement in a new normal of hybrid work.

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