Trends Report

The Recipe For Technology Innovation Success Is Changing

September 20th, 2021
With contributors:
Keith Johnston , Emily Stutzman


Forrester is covering the key technology trends that leaders should be attuned to in 2021, including how firms are investing in technology today to be ready for innovation tomorrow. By 2030, a new set of leaders will have seen their big bets pay off on the road to becoming more adaptive, creative, and resilient. There are seven broad technology areas working together to enable this change — business automation, digital experience, GRC and Zero Trust, AI, new computing platforms, and next-generation networking. In this report, we examine how the pandemic has catalyzed digital innovation and given some firms an edge.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.