Summary
Enterprises increasingly depend on complex ecosystems of technology and IT service providers across the spectrum of their tech needs. Yet quarterly business reviews (QBRs) often devolve into tactical status meetings focused on narrow service-level agreement (SLA) or cost metrics, missing the strategic value creation that distinguishes high-performing partnerships. The Balanced Scorecard (BSC) is a multidimensional lens that transforms QBRs from backward-looking compliance exercises into forward-thinking strategic dialogues. This report shows IT and sourcing execs how to use BSC to manage provider performance holistically, driving innovation and value creation across vendor ecosystems.
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