Twelve Criteria Help Choose Among DPA, Embedded Process Support, RPA, And AI-Led Platforms

AI-Led Process Improvement Ensures That Innovations Don’t Become Frozen In Time

October 6th, 2021
With contributors:
Glenn O'Donnell, John Bratincevic, Rob Koplowitz, Audrey Lynch, Diane Lynch


Enterprises need to build a future fit environment that enables critical processes to be adaptive, creative, and resilient. When faced with improving a process, technology leaders must choose among four platforms: traditional digital process automation (DPA), embedded process support, intelligent automation and robotic process automation (IA/RPA), and emerging AI-led. These platforms have evolved from different roots and, as a result, have distinct strengths and weaknesses. In this report, we compare the platform options and offer a downloadable tool to provide direction for tech leaders.

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