Report

US Fulfillment Attitudes, Q1 2022

May 3rd, 2022
With contributors:
Taylor Hansen, Nicole Lesperance

Online inventory visibility is important to retail customers when they’ve ordered goods online for local pickup. Forrester’s February 2022 Consumer Energy Index And Retail Pulse Survey reveals that half (51%) of US online adults like to check online to be sure local stores will have the items they want. For comparison, UK (43%) and French (37%) online adults also want this local inventory visibility. As for broader fulfillment trends, 41% of US online adults plan to use curbside pickup when it’s available, 39% want more stores to offer pickup lockers, and 37% are using “buy online, pick up in-store” more than they used to.

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