Trends Report

Your IT Services’ Buying And Sourcing Strategy Needs A Post-COVID-19 Upgrade

May 22nd, 2020
Leslie Joseph, Principal Analyst
Leslie Joseph Principal Analyst
Bill Martorelli, Principal Analyst
Bill Martorelli Principal Analyst
Naveen Chhabra, Principal Analyst
Naveen Chhabra Principal Analyst
Ian Jacobs, VP, Research Director
Ian Jacobs VP, Research Director
Ashutosh Sharma, VP, Research Director
Ashutosh Sharma VP, Research Director
Lauren Nelson, VP, Research Director
Lauren Nelson VP, Research Director
Vasupradha Srinivasan, Principal Analyst
Vasupradha Srinivasan Principal Analyst

Summary

Half of all global outsourcing sits in India; however, the future will belong to only those vendors fast enough to adopt nimbleness and change.
The COVID-19 crisis is ushering in a new era in supplier and customer interaction, which will require new and revised behaviors on both sides.
Existing business continuity plans must evolve to account for emerging, fluid risks that the new normal poses.

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