Trends Report

Your Pandemic Employee Experience Depends On Line Managers

April 16th, 2020

Summary

Executive leaders are responsible for setting the overall tone of employee-focused crisis communication, and most employees have confidence in their company heads. Line managers can get lost in the shuffle, however, as they don’t have teams of PR and HR advisors editing their communications, nor do they have the training to be the armchair psychologists they often need to be.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.