Chief Customer Experience Officer, M&T Bank

A customer fanatic at heart and in practice, Aarthi is M&T Bank’s first Chief Customer Experience Officer, Aarthi believes that taking an outside-in approach is key to making a difference in people’s lives. At M&T, Aarthi focuses on enabling teams across the enterprise to design delightful, end-to-end experiences for customers, while building out capabilities to support them. She advocates for a diverse and inclusive culture that focuses on employee empowerment and learning. She also actively leads the connection between customer journeys and agile ways of working.

Before joining M&T in 2020, Aarthi spent 17 years serving in a series of progressive leadership roles at J.P. Morgan Chase & Co., where she most recently led the client experience for the company’s Commercial Bank, fostering a culture of client advocacy. Aarthi holds a master’s degree in computer science from Loyola University Chicago. She resides in Delaware with her husband and two children.